Legal Information
Last updated on September 19, 2024
Terms of Use
Welcome to Tesha! By using our WhatsApp chatbot service, you agree to comply with and be bound by the following Terms of Use. Please review these terms carefully. If you do not agree to these terms, you should not use our platform.
1. Service Description
Tesha provides a platform that connects customers who have tasks to be completed with suppliers who can perform those tasks. Our service operates entirely through WhatsApp, and we facilitate communication between both parties.
2. User Responsibilities
Users (both customers and suppliers) must provide accurate and honest information. Tesha is not responsible for the completion of tasks, the quality of services provided, or any disputes between users. Users are encouraged to exercise caution and use their best judgment when interacting with others.
3. Payments
Payments for tasks are handled directly between customers and suppliers. Tesha does not manage or hold payments on behalf of users. Any disputes regarding payments should be resolved between the customer and the supplier.
4. Limitation of Liability
Tesha is not liable for any damages, losses, or claims arising from the use of our platform. We provide the platform "as is" and make no warranties regarding the accuracy, reliability, or availability of the service.
5. WhatsApp Policies
As Tesha operates on WhatsApp, users must adhere to WhatsApp's Terms of Service and policies, including restrictions on spam, abuse, and unauthorized use. Violating WhatsApp's policies may result in the termination of access to Tesha's services.
Privacy Policy
Your privacy is important to us at Tesha. This Privacy Policy explains how we collect, use, and protect your personal information.
1. Information We Collect
We collect personal information such as your name, phone number, and task details to facilitate the connection between customers and suppliers. This information is collected through WhatsApp messages.
2. How We Use Your Information
We use the information collected to match customers with suppliers and to provide support and improve our services. Your information is not shared with third parties except as necessary to provide the service.
3. Data Security
We take appropriate measures to protect your personal information from unauthorized access, alteration, or disclosure. However, as our platform operates on WhatsApp, we cannot guarantee the security of data transmitted through WhatsApp. Users should review WhatsApp's Privacy Policy for more details on how your data is handled on their platform.
4. WhatsApp Data Policies
Since Tesha operates on WhatsApp, users must also comply with WhatsApp's Privacy Policy regarding how their data is collected and used on WhatsApp's platform. Tesha is not responsible for WhatsApp's handling of user data.
5. Contact Us
If you have any questions about this Privacy Policy, please contact us at support@tesha.co.zw.